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Privacy Policy

Wafriq - Privacy Policy

Effective Date: 2025

At Wafriq (“Wafriq”, “we”, “our” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (the “Site”), mobile application (the “App”), and any other services we offer (collectively, the “Services”). As a technology and solution provider utilizing the WhatsApp Business API, we prioritize the security and privacy of your information.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Information that can be used to identify you, such as your name, business address, phone number, and any other information you provide when creating an account or using our Services.
  • Business Information: Information related to your business, including business name, address, and any other details necessary for providing our Services.
  • Usage Data: Information about how you use our Services, including your IP address, browser type, access times, pages viewed, and the page you visited before navigating to our Services.
  • Communications: Records of your communications with us, messages, and chat logs.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Services.
  • To enable businesses to communicate with their customers through the WhatsApp Business API.
  • To communicate with you, including sending you updates, newsletters, and promotional materials.
  • To process transactions and manage your account.
  • To monitor the usage of our Services and analyze trends.
  • To detect, prevent, and address technical issues or fraudulent activities.

3. Sharing Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We take the security of your information seriously and implement reasonable measures to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • The right to access, update, or delete the information we have on you.
  • The right to request that we restrict the processing of your personal information.
  • The right to object to our processing of your personal information.
  • The right to data portability.

To exercise these rights, please contact us using the contact information provided below.

6. Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you use.

7. WhatsApp Business API

As a solution provider utilizing the WhatsApp Business API, we facilitate communication between businesses and their customers. We do not store or process personal data from WhatsApp users beyond what is necessary to provide our Services. All communications through the WhatsApp platform are subject to WhatsApp’s own privacy policies.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email:service@wafriq.com